Privacy Policy

At The Tri Valley Cleaning Co., protecting your privacy is a fundamental part of our commitment to providing a safe, trustworthy, and transparent cleaning service for clients, staff, and partners throughout Pleasanton, Dublin, San Ramon, and the Tri-Valley region.
We believe in full transparency—including how we use and protect any information, images, or feedback you share with us.

1. Information Collection

We collect only the minimum amount of information needed to provide our services safely, efficiently, and with care. This may include:

  • Contact Information: Name, address, phone number, email, and (if applicable) emergency contact.
  • Service Details: Specific cleaning requests, preferred dates/times, property access info, or special instructions.
  • Payment Information: Secure payment method details (processed via encrypted third-party providers, never stored directly by The Tri Valley Cleaning Co.).
  • Feedback & Communications: Emails, texts, phone calls, surveys, service requests, and customer reviews/testimonials.
  • Website Data: Non-identifiable site usage statistics, IP address, browser/device info (for website optimization only).
  • Before & After Photos: We routinely take photos of major service areas (never people or personal effects) before and after cleaning to verify service quality, support client requests, and ensure satisfaction or for refund/quality assurance purposes.

2. Use of Your Information

We use your information and (when taken) service photos to:

  • Schedule and personalize cleaning services.
  • Communicate about appointments, reminders, or urgent updates.
  • Follow up on your satisfaction and collect feedback for quality improvement.
  • Process payments securely and issue invoices/receipts.
  • Respond to service requests, complaints, or feedback.
  • Review claims if you seek a refund or re-clean, or if there’s any question about service fulfillment.
  • Support internal training and maintain quality standards.
  • Improve our website, services, and client experience.

We do not sell, lease, or trade your personal information or service photos to third parties for marketing purposes. Photos are strictly focused on service areas, never personal information, and are never shared publicly without your permission.

3. Photo Handling, Sharing & Social Media

  • Internal Use: Before/after photos are shared only with the client, relevant cleaner(s), and company leadership as needed for quality assurance, training, or complaint resolution.
  • Refunds/Quality Claims: Photos may be retained and referenced as part of complaint, refund, or service satisfaction cases, always handled confidentially and professionally.
  • Social Media/Marketing:
    • We will never use any photo of your property for social media, our website, or marketing without your express written or digital permission.
    • With your permission, we ensure that no image discloses personal information, distinguishing features, or anything you explicitly ask us not to include.
  • Non-Disclosure: Photos are never used to share identifiable details about your household, and are solely for verifying service quality or meeting refund policy requirements.

4. Information Sharing & Disclosure

Your information may be shared only when necessary and only under these circumstances:

  • With Team Members: Cleaners and staff see only the details necessary to provide your service (name, address, instructions, and contact info).
  • With Service Providers: Secure payment processors, website hosts, email/SMS vendors, or background check services—all selected for their strong security and privacy compliance.
  • For Legal or Safety Reasons: If strictly required to comply with law enforcement or to protect client or staff rights, property, or personal safety.
  • Consent-Based Sharing: Only if you specifically request or consent (e.g., testimonial, reference, or referral).
  • Never for Marketing by Third Parties: Your personal info and photos are never sold, leased, or provided to outside marketers.

5. How We Protect Your Data (and Photos)

  • Access to sensitive information is limited to authorized personnel and only as needed for their work.
  • All digital data and photos are encrypted and stored securely with robust password/firewall protection. Physical records (if any) are kept in locked facilities.
  • Payment information is processed only via PCI-compliant, secure third-party platforms—we never store full credit card numbers.

6. Your Choices & Rights

  • Review/Update: You may request a summary of your information or photos, and update or correct them at any time.
  • Opt-Out: You may opt out of non-essential messages (promotions, surveys) at any time by email, text, or via our website.
  • Delete/Restrict: You may request deletion or restriction of your data and before/after photos, subject to legal, regulatory, or dispute resolution requirements.
  • Photo Use Permissions:
    • You may instruct us at any time not to use your photos for any marketing, training, or demonstration purposes—even after providing prior consent.
  • Website Cookies: You may block cookies via your browser, but some website features may be limited as a result.

7. Retention & Deletion

  • We retain customer information and before/after photos only as long as necessary for service provision, legal obligations, quality assurance, or with your explicit consent for longer uses (such as training or marketing).
  • All before/after service photos are deleted after 6 months unless needed for a resolved dispute, client request, or marketing consent. You may request deletion sooner, unless restricted by a dispute or law.
  • When information is no longer needed, it is securely deleted or destroyed.

8. Children’s Privacy

We do not knowingly collect or retain information for children under 16 without verified parental or legal guardian consent.

9. Policy Changes & Notification

  • We reserve the right to update this privacy policy as regulations or best practices evolve.
  • Any major changes will be reflected on our website, and we may notify you by email or text if applicable.

10. Contact Us

For questions, requests, or concerns regarding your privacy or this policy, please contact:

We’re here to help, and your trust means everything to us.
Thank you for choosing The Tri Valley Cleaning Co.—where clean spaces and client confidence always come first!